Revo Bikes ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us. Last updated: 9 May 2026.
1. Information We Collect
We collect personal information that you provide directly to us, including:
- Contact details: name, email address, phone number, and delivery address
- Payment information: processed securely by our payment providers — we do not store full card details
- Purchase history: products ordered, dates, and amounts
- Account information: login credentials and preferences
- Communications: emails, messages, and customer service interactions
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil your orders, including delivery and returns
- To communicate with you about your orders, deliveries, and account
- To send marketing communications only with your consent, which you can withdraw anytime
- To improve our website, products, and customer experience
- To comply with legal obligations and prevent fraud
3. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. We use essential cookies for site functionality, analytics cookies to understand how visitors use our site, and marketing cookies to deliver relevant advertisements. You can manage your cookie preferences at any time through your browser settings.
4. Data Sharing
We do not sell your personal data. We only share your information with:
- Delivery couriers including DPD, Parcelforce, and Evri to dispatch your orders
- Payment processors to handle secure transactions
- IT and service providers who help us run our website and business operations
- Law enforcement when required by law or to protect our legal rights
5. Data Security
We take data security seriously. Your personal information is stored on secure servers with encryption in transit and at rest. Access is restricted to authorised personnel only. We regularly review our security practices and work with industry-leading hosting and payment providers to maintain the highest standards of data protection.
6. Your Rights
Under UK data protection law, you have the following rights:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at [email protected] or write to us at Revo Bikes, Unit 12, Velocity Park, 45 Industrial Way, Manchester, M17 1WD, United Kingdom.